ABC Training Solutions was set up 13 years ago by Bryan Edwards. Bryan is a Chartered Institute of Personnel & Development (C.I.P.D.) qualified trainer, with 25 years training and human resources experience.

After 5 years as a comprehensive school teacher, Bryan started his personnel career at Safeways, managing the Human Resources function of a £8m turnover store. Specialising in training in 1989, Bryan joined House of Fraser, initially as a training manager in a £15m turnover store. After 2 years, he was promoted to head office Training Manager, where for 8 years he managed the training and development for over 500 office employees, managing a budget excess of £130,00, and delivering an extensive range of management and interpersonal skill courses.

Bryan’s most recent corporate commercial experience has been as Training Manager at Tiny computers, a p.c. manufacturer/retailer with annual sales in excess of £500m. He managed a team of 6 trainers as well as being responsible to design, deliver and evaluate management training programmes for 170 Team Leaders and Managers.

Supervisory Skills EBooks

ABC Training Solutions Projects

  • Delivery of presentation skills courses for marketing personnel of Sony Corporate Entertainment, insurance sales executives at Zurich Insurance and teams at Vax Ltd.
  • Design of an induction training course for the Customer Management Centre of the R.A.C.
  • Delivery of leadership, management and supervisory skills training courses for team leaders and managers of a range of service and manufacturing companies
  • Facilitation of a ‘Step Up to Management’ training courses for aspiring managers of leading electronics company
  • Design of customer service & telephone techniques training courses for Lex Autocentres & Nuffield Hospitals, and delivery of customer service training courses to the N.H.S.
  • Delivery of 5-day customer care / telephone techniques training courses for contact centre of Inchcape U.K.
  • Delivery of customer care and telephone techniques training courses for Age Concern, Citizens Advice Bureau, Pinewood Studios, Cardinal Hume Centre (London based charity running support services for homeless people) Sharp Electronics and Shop 4 Jobs (London based charity running support services for unemployment people)
  • Delivery of time manangement training for Bosch, esure and Kennington Oval Design of an on-job training manuals (learning logbooks) for claims advisers at esure

Bryan also delivers Maths tuition in the West Midlands area

If you have any questions regarding our courses or products

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