Assertiveness at Work

Skill development training material designed for you to pick up and run with the minimum of hassle. They come complete with all the resources you need to run the training course. No design worries!


£132 (£110 + £22 V.A.T.)

Complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.


assertiveness at work course

Free Sample Slides/Trainer Notes

Management Training Course Sample

Free Delegate Manual

Management Training Course Sample

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Course Overview

At the end of the in house leadership development training course, delegates will be able to:

  • Communication – what it is and the benefits
  • Barriers to effective communication
  • Match communication methods to the content of the communication
  • Communication and emotion
  • Rights and responsibilities
  • Assertive, aggressive and passive behaviours – the car wars exercise
  • 3 steps to assertive behaviour to encourage others to ‘give of their best’ and to produce workable compromises
  • Developing and maintaining rapport through body language and positive words/phrases
  • Active listening skills
  • 15 assertive tactics, including broken record and self-disclosure techniques
  • Saying no assertively
  • Role play in dealing confidently with situations at work that require a degree of assertiveness

Course Features

A feature of the assertiveness training material is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.

What you Receive

  • 22 full colour master slides (supplied on MS Powerpoint)
  • 30 page Master Course Notes (supplied on MS Powerpoint)
  • 52 page Master Delegate Manual (supplied on MS Word), including self study material post-course
  • A selection of 6 different role plays – 3 simple, 3 more complex

Target Audience

Anyone who wants to develop more productive working relationships with colleagues and clients

Duration

  • 1 Day

Costs

£132 (£110 + £22 V.A.T.)

Complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.

Multi-buy Pack Courseware

Buy any 6 fully designed ready-to-deliver courses for £552 (£460 + £92 V.A.T.) A saving of £240! Email us with the names of the product titles and we will liaise with you for payment. Products must be purchased in one order.

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