Communication Skills

Skill development training material designed for you to pick up and run with the minimum of hassle. They come complete with all the resources you need to run the training course. No design worries!


£132 (£110 + £22 V.A.T.)

Complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.


management comminication skills course

Free Sample Slides/Trainer Notes

Management Training Course Sample

Free Delegate Manual

Management Training Course Sample

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Course Overview

At the end of the in house leadership development training course, delegates will be able to:

  • Understand the benefits of improved communication skills
  • Appreciate own communication style in business dealings with others
  • Know the differences between assertive, aggressive and passive behaviours
  • Say 'no' assertively without fear of guilt
  • Understand the influencing techniques of broken record and self disclosure
  • Understand and practice the 3 steps to assertive behaviour to encourage staff to 'give of their best', and to help manage upwards
  • Appreciate when written communication is most appropriate
  • Understand the dos and don’ts of using email
  • Demonstrate enhanced listening skills
  • Know the difference between open, closed and probing questions
  • Apply effective questioning techniques using the T.E.D. (Tell, Explain, Describe) model
  • Know and apply the funnelling technique in questioning

Course Features

  • Knowledge/Skill Checklist - a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.
  • Car Wars exercise – a fun exercise to establish points around assertive, aggressive and passive behaviour

What you Receive

  • 34 Full colour master slides (supplied on MS Powerpoint)
  • 48 page Master course notes (supplied on MS Powerpoint)
  • 37 page Master Delegate Manual (supplied on MS Word)

Target Audience

Managers, Team Leaders and Staff

Duration

  • 1 Day

Costs

£132 (£110 + £22 V.A.T.)

Complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.

Multi-buy Pack Courseware

Buy any 6 fully designed ready-to-deliver courses for £552 (£460 + £92 V.A.T.) A saving of £240! Email us with the names of the product titles and we will liaise with you for payment. Products must be purchased in one order.

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