Everyone receives and delivers customer service every day of the week - in shops; hospitals; offices; restaurants; on the telephone to customer service departments; doctors; vets; care homes. Even the quality of support received from internal colleagues and other departments at our workplace can be included.
This e-book helps customer service providers understand the importance of their role and develops essential skills required to deliver superior customer service skills i.e. service that doesn’t just satisfy, it delights! - creating warm feelings in recipient’s minds about the service.
E-books are available in 2 formats: PDF format version for one-person use or Microsoft Word version for multiple copying rights and permission to amend materials. Great for the organisation that wants to offer cost effective training to a number of staff.The Customer Service ebook is emailed to Buyers within a maximum of 24 hours of payment being received. 95% of products are emailed within the hour.
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