Dealing with Irate People


£36.00 inc 20% VAT

Complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.


Managing Irate People Course

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What it Coversw

  • Understand the nature of anger
  • Appreciate the relationship between level of anger and ability to reason
  • Apply a range of tips and tactics to handle irate people in a professional manner
  • Seek appropriate solutions to turn around the situation

The bite sized training material is designed to be interactive with discussion, formal input and completion and review of a case study.

What you Receive

  • 6 colour slides in MS Powerpoint with comprehensive trainer notes (contained in the ‘Notes’ section of the slides)
  • 9-page handout pack, supplied in MS Word, to help delegates collect notes from your training session and to think about action planning as a result of the training

N.B.: The content of this product is also largely contained in our fully designed, ready-to-deliver training material: Exceptional Customer Service

Duration

Allow up to one and a half hours. Can be used as a succinct training session, or as part of a larger workshop on customer service.

Costs

£36 inc 20% VAT

Complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.

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