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List of ‘approach’ scenarios for delegates to practice opening up a conversation with a customer.
Objections for delegates to practice overcoming with a customer.
Exercise looking at positive and negative words used in conversation with customers.
Tips and tactics to keep motivated in the job.
Set of two role plays that could be adapted to fit any product / service area. Each role play comes with ‘Seller’ and ‘Customer’ briefs.
2 proformas that could be used to gather ‘Observer’ feedback in role play, or actual, selling scenarios.
Written test to be undertaken by delegates attending a selling skills course.
Checklist of selling process skills and knowledge. Can be used as a training needs assessment.
A short course, with slides and tutor notes on the 6 steps to selling.

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