Category: Bitesized Course Material
Complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.
Training material consists of course notes, slides and delegate handout on:
Training material is designed to be interactive with discussion, formal input and syndicate exercise.
N.B.: The content of this product is also largely contained in our fully designed, ready-to-deliver training material: Exceptional Customer Service
Allow up to one and a quarter hours. Can be used as a succinct training session, or as part of a larger workshop on communication skills.